Personal Contract Information
When you use Drubi, you trust us with your personal data. We’re committed to keeping that trust. That starts with helping you understand our privacy practices. Drubi may collect the following information from users of our app: address, Email, first and last name, login name and password, phone number, payment method (including related payment verification information), profile picture, and settings (including accessibility settings).
In addition, Drubi may collect information regarding Drubi account holders' past Drubi orders, favorite restaurants, customer service inquiries, service/restaurant reviews, and certain social networking preferences (e.g. pages you "Like" or "Recommend").
Non-Personally Identifiable Information (or "Non-PII") is aggregated information, demographic information, and any other information that does not reveal your specific identity. We and our third-party service providers may collect Non-PII from you, for example, your location, gender, and date of birth and we may aggregate PII in a manner such that the end product does not personally identify you or any other user of the Site, for example, by using PII to calculate the percentage of our users who have a particular telephone area code.
Use of your information
Drubi uses PII to create users' Drubi accounts, communicate with users about Drubi services, offer users additional services, promotions, and special offers, and charge for purchases made through Drubi. Users may affirmatively opt out of receiving promotional communications from Drubi. Drubi may also use PII to enforce Drubi terms of use and service.
Drubi shares users' order content, special order instructions, first and last names, street addresses, and telephone numbers with restaurants where users' orders are placed to the extent necessary to process those orders. Drubi may also disclose PII to third parties such as attorneys, collection agencies, tribunals, or law enforcement authorities pursuant to valid requests in connection with alleged violations of Drubi terms of use and service or other alleged contract violations, infringement, or similar harm to persons or property.
User-generated content posted through the app such as service/restaurant reviews and certain social networking preferences (e.g. pages you "Like" or "Recommend") may be viewed by the public. Accordingly, Drubi cannot ensure the privacy of any PII included in such user-generated content.
Non-Personally Identifiable Information. Because Non-PII does not personally identify you, we may use such information for any purpose. In addition, we reserve the right to share such Non PII, which does not personally identify you, with our affiliates and with other third parties, for any purpose. In some instances, we may combine Non-PII with PII (such as combining your name with your geographical location). If we do combine any Non-PII with PII, the combined information will be treated by us as PII hereunder if it is so combined.
IP Addresses. We use IP addresses for purposes such as calculating app usage levels, helping diagnose server problems, and administering the app. We may also use and disclose IP Addresses for all the purposes for which we use and disclose PII. Please note that we treat IP Addresses, server log files, and related information as Non-PII, except where we are required to do otherwise under applicable law.
Order placement information
Personal information required during the order process includes name, address, phone number, email address, and other similar information used to identify you and complete an order. Personal information collected at our app will be shared with a restaurant when processing your order. We have an agreement with all members of the restaurants, restricting disclosure or further processing of personal information provided to them by us. Your personal information will be used to notify you of your order status. Personal information will not be shared with any of our business partners or affiliates without your permission. It is treated as confidential, and will not be disclosed to outside parties unless compelled by applicable legislation.
Navigation and Clickstream data
As you use our app, we gather navigational and click stream data that shows what kind of features you have used or how long you have stayed on a particular page etc. This information will not reveal your identity or be linked to you personally. We use this information to complete, support, and analyze your purchases from us; to facilitate and improve your use of the app; to comply with any requirements of law; to serve, or have a third party serve specialized or relevant advertising content and/or recommendations to you on the app or on a third party’s app and for internal purposes. This information may be disclosed only to our staff and to third parties involved in the completion of your transaction, the delivery of your order, and the analysis and support of your use of the app.
Marketing
We do not sell or rent your personal information to third parties for their marketing purposes without your explicit consent. We may combine your information with information we collect from other companies and use it to improve and personalize our services, content, and advertising.
Do we disclose your personal information?
We may disclose your information to our staff and third parties involved in the delivery of your order, and the analysis and support of your use of the app. We may disclose your information if necessary to protect our legal rights if the information relates to actual or threatened harmful conduct, or we have good faith belief that such action is necessary to (1) conform to the requirements of law or comply with governmental orders, court orders, or legal process served on us or (2) to protect and defend our property or other rights, the users of the app or the public. This includes exchanging information with other companies and organizations for fraud protection and credit risk protection.
How is personally identifiable information disclosed?
We may disclose PII: To our third-party service providers who provide services such as website hosting, data analysis, payment processing, order fulfillment, infrastructure provision, IT services, customer service, e-mail delivery services, credit card processing, and other similar services to enable them to provide services. As required to fulfill your purchase (e.g., to our restaurant partners to enable them to fulfill your order). To identify you with any person to whom you send messages regarding app-related content through the app. To third parties sponsors of Promotions (irrespective of whether such Promotions are hosted by us), or otherwise in accordance with the rules applicable to such Promotion. You should carefully review the rules, if any, of each Promotion in which you participate, as they may contain additional important information about a sponsor's or other third parties’ use of your PII. To the extent that the terms and conditions of such rules concerning the treatment of your PII conflict with this Privacy Policy, the terms and conditions of such rules shall be controlled.
to an affiliate or other third party in the event of any reorganization, merger, sale, joint venture, assignment, transfer, or other disposition of all or any portion of our business, assets, or stock (including without limitation in connection with any bankruptcy or similar proceedings).
as we believe to be appropriate: (a) under applicable law including laws outside your country of residence; (b) to comply with legal process; (c) to respond to requests from public and government authorities including public and government authorities outside your country of residence; (d) to enforce our terms and conditions; (e) to protect our operations or those of any of our affiliates; (f) to protect our rights, privacy, safety or property, and/or that of our affiliates, you or others; and (g) to permit us to pursue available remedies or limit the damages that we may sustain.
Protection of your personal information
Our app has secure pages to collect user information and most critical data is stored in encrypted form. We use various technical and management practices to help protect the confidentiality, security and integrity of data stored on our system. Our servers use Secure Sockets Layer (SSL) and encryption technology that works with Netscape Navigator, Microsoft Internet Explorer, Firefox, Safari, and Chrome.
Security
We use reasonable organizational, technical, and administrative measures to protect PII under our control. Unfortunately, no data transmission over the Internet or data storage system can be guaranteed to be 100% secure. Please do not send us sensitive information through email. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any account you might have with us has been compromised), you must immediately notify us of the problem by contacting us per the "Contacting Us" section below (note that if you choose to notify us via physical mail, this will delay the time it takes for us to respond to the problem).
Third parties
This Privacy Policy does not address, and we are not responsible for, the privacy, information, or other practices of any third parties, including without limitation any of our affiliates and any third party operating any site to which this app contains a link.
Privacy Policy amendment
Drubi may change this Privacy Policy at any time by publishing the new version of the app.
Verifying, updating, and amending personal information Drubi
You can update your personal information at any time by logging in to your account and accessing your profile, where you can update your personal information mentioned.